Features and Programs
We offer the following Features and Programs to assist our patients in the transition from institutional care to home health care:
Weekend and Evening Admissions:
We recognize that medical care may be required at any time, according to patient needs. Therefore, upon physician or case manager request, a Registered Nurse will perform evening and weekend admissions at times other agencies may refuse to do so.
Coordination of Ancillary Services
We will assist in coordinating the delivery of all home care services necessary. Ancillary Services such as Pharmaceutical, Home Medical Equipment and Supplies. Our Patient Care Coordinator will be more than happy to contact any ancillary services as well as other preferred providers designated by your case manager.
Spanish/English Bilingual Services
We understand the need in our community for bilingual services. That is why our administration and field staff, for the most part, are bilingual in Spanish/English. Upon patient request, a translator will be provided during patient admission. Home Health Care Network provides Spanish/English translators 24 hours a day, seven days a week at no extra cost to our patients.
Patient Hospitality Program
We are aware that many patients being discharged from skilled nursing facilities (SNF) live alone and are in need of extra assistance when arriving back home. Upon request, Home Health Care Network will provide our homebound patients who live alone with a courtesy Home Care Provider Visit (up to 2 hours) to assist in picking up groceries, light housekeeping duties or other domestic services. Again, this service is at no extra cost to our patients.
Hospital/Nursing Home Clinical Records Review
Upon patient referral and at your request, Home Health Care Network will arrange for a pre-discharge skilled assessment at the facility. A Registered Nurse will consult with the physician, patient, family members and facility’s discharge planner to identify the patient’s needs and coordinate the servives required. Home Health Care Network will give your case manager or designated personnel a report on our findings.
Customer Satisfaction
We conduct quarterly patient, physician, and case managers surveys to assess satisfaction levels and identify needs for improvement. Additionally, supervisory visits are made to insure that goals delineated in the Plan of Care (POC) are being met.
